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Freezing upon launch

Last updated: abr 11, 2026•1 min read.

Situation:

{"p":["When using SketchUp on Windows Vista or Windows 7, you double-click the \"SketchUp\" shortcut on the Desktop or from the \"Windows\" button, and SketchUp freezes or loads a blank window."]}

When using SketchUp on Windows Vista or Windows 7, you double-click the "SketchUp" shortcut on the Desktop or from the "Windows" button, and SketchUp freezes or loads a blank window.

How to fix it:

To resolve this issue we recommend downloading the latest drivers for your video graphics card.

If you have a nVidia video graphics card, please make sure you follow their eight-step installation instructions .

If updating the video card driver doesn't resolve the issue, try launching SketchUp by double-clicking on a SKP file. If you haven't created a new SKP file yet, you can download one from the 3D Warehouse .

Please note that we suggest continually checking with your graphics card driver provider for new Vista-compatible drivers.