Trimble Identity 问题诊断
遇到了 Trimble ID 方面的问题？这里列举了一些常见的问题，以及恢复正常使用的解决方案。
一般问题
请求帮助！我创建了 Trimble Identity，但仍然无法登录。
如果您在创建 Trimble Identity 后遇到了登录问题，可以检查以下几点：
确认电子邮件地址和密码是否正确。有可能存在拼写错误，或者您输入了未关联 Trimble 帐户的电子邮件地址。
尝试使用第三方登录选项登录。如果您使用第三方登录选项创建了帐户，那么每次登录都需要选择对应的选项。键入第三方帐户关联的电子邮件地址和密码后仍然无法登录。
如果您的电子邮件地址与 Trimble ID 相关联，但密码无效，请使用 Forgot Password（忘记密码）？ 链接重置密码。
我忘记了 Trimble 密码！
如果您记得 Trimble ID 关联的电子邮件地址，但却想不起来密码，那么可以使用 Forgot Password（忘记密码） 链接，按照提供的说明重置密码。更多信息，请转至 Trimble 帮助中心，参阅 如果我无法登录，该如何重置密码？ 。
我无法收到 Trimble 发送的电子邮件！
我们的电子邮件可能被防火墙或垃圾邮件过滤器拦截了。如果您的电子邮件地址与您的雇主相关联，则您可能需要联系您公司的 IT 部门。如果您使用个人电子邮件地址，则您可能需要在垃圾邮件过滤器中将 Trimble 发送的电子邮件列入安全名单。无论哪种原因，要确保正常接收 Trimble 发送的电子邮件，请将以下域名发送的电子邮件列入安全名单：
@trimble.com
@trimblepaas.com
@mail.trimblepaas.com
我在尝试激活 Trimble ID，但却陷入了无休止的重复步骤中。
请填写我们的“联系技术支持”表格，通过 这里 联系我们的支持团队。请务必提供您的详细联系信息，设置 Trimble ID 时使用的电子邮件地址，以及发生当前状况前采取的操作步骤。请附加截屏、您使用的 Web 浏览器、操作系统等信息，并说明是在移动设备上还是台式电脑上操作。
我的帐户被锁定了！
如果您输入错误密码的次数过多，您会看到“Your account has been temporarily locked for up to 15 minutes after too many failed attempts to sign in（登录失败次数过多，您的帐户将被锁定 15 分钟。）”您可以选择等待，稍后重新尝试，或者也可以使用登录页面上的忘记密码选项，以便更快速地登录。
第三方登录
我必须选择第三方登录吗？
不是。第三方登录只是一个可选项。
我为什么要使用第三方选项，而不是创建 Trimble 帐户？
我们推荐您使用最适合自己的选项。
第三方登录服务让您可以与这些服务同步密码。如果您不想为需要记住多个登录凭证而烦恼，那么第三方登录服务可以帮到您。
如果您想为 Trimble 帐户设置一个独特的密码，那么创建 Trimble ID 会是一个更好的选择。
如果我使用第三方登录选项，Trimble 会知道我的密码吗？
不会。我们的第三方合作伙伴不会与 Trimble 分享密码信息。
我使用第三方登录选项时，如何更改我的密码？
密码与您选择的第三方选项相关联。如果您想更改密码，则必须通过该第三方来操作。
我的密码无效。
您的密码与您创建 Trimble ID 时选用的选项相关联。请确保使用登录该服务时使用的密码。
我使用自己的 Apple 帐户登录 SketchUp。如果我启用 Turn Off Email Forwarding（关闭电子邮件转发）或 Hide My Email（隐藏我的电子邮件）功能，会怎么样？
Apple 的 Turn Off Email Forwarding（关闭电子邮件转发）或 Hide My Email（隐藏我的电子邮件）功能会改变您与外部分享的电子邮件地址，转而使用一个匿名的邮件地址。如果创建 Trimble 帐户时启用这些功能，您每次登录时都必须启用。如果您后续禁用这些功能，您将无法登录，并将无法访问您的文件或购买的服务。
我有一个不受支持的 SketchUp 版本的经典许可证。为什么我的 Trimble ID 不支持第三方选项？
所有的第三方选项都需要采用浏览器登录的方式。使用 Web 浏览器进行登录，可以加强针对恶意应用程序开发者的安全防护。SketchUp 2019.2 之前的版本在登录时不支持 Web 浏览器的方式。旧版本 SketchUp 不支持浏览器登录的方式，这会构成一种安全风险，因此我们的第三方合作伙伴不再允许用户在过时的应用程序上登录。
For more information on how to create a secure password, see Passwords and Passphrases .
Why am I being asked for a verification code to sign in?
If you do not have a multi-factor authentication method configured, such as a passkey or authenticator app, a one-time passcode (OTP) helps protect your account. To complete your sign-in, open the email from Trimble and enter the OTP from that email into the verification screen. Until you set up a stronger MFA method, you will be asked to enter an OTP when:
Signing in from a new computer, phone, or browser for the first time.
You’ve cleared your browser's cookies since you last signed in.
It’s been longer than 30 days and you did not select Remember this device when you last logged in.
Help! I created a Trimble Identity but I still can't sign in.
If you are having trouble signing in after creating your Trimble Identity here's a few things to check:
Double check that your email address and password are correct. There may be a typo or you may have entered an email address not associated with your Trimble account.
Try to sign in using one of the 3rd party sign-in options . If you created your account using one of those options you need to select that option each time you login. Typing in the email address and password associated with your 3rd party account will not work.
If your email address is associated with a Trimble ID but your password doesn't seem to work, click Forgot Password? to reset it.
I'm trying to sign in but my login screen is blank.
If part or all of the login page isn’t loading, it may be due to your browser settings, an ad blocker, VPN, or other security software blocking One Trust. Trimble uses One Trust to help manage your cookie preferences. If One Trust is blocked, certain elements of a page won’t load.
To make sure One Trust is able to run, open the options of the app you are using for security and whitelist the following URL:
cdn.cookielaw.org
I forgot my Trimble Password!
If you know the email address associated with your Trimble ID but can't remember your password, use the Forgot Password link and follow the instructions provided to reset it. For more information, see Manage My Trimble ID Profile over at Trimble Help.
I'm not receiving any emails from Trimble!
Firewalls or spam filters may block emails from Trimble. If you are using a personal email address you may need to safelist emails from Trimble in your spam filter. In either case, to make sure you receive emails from Trimble please safelist emails from the following domains:
@trimble.com
@trimblepaas.com
@mail.trimblepaas.com
If your email address is associated with your employer you may need to contact your IT department to safelist these domains.
I'm trying to activate my Trimble ID and I'm stuck in an endless loop!
Please contact our Support Team . Make sure to provide your contact details, the email address you used to set up your Trimble ID, and the steps you took to get to what you are seeing. Please include screenshots, what web browser you are using, your operating system, and if you are on a mobile device or desktop computer.
I'm locked out of my account!
If you enter the wrong password too many times you'll see " Your account has been temporarily locked for up to 15 minutes after too many failed attempts to sign in. " If you can’t wait, you can reset your password by clicking Forgot Password? on the login screen.