Online Services and Connectivity Issues
Last updated: apr 11, 2026•1 min read.
SketchUp includes features that require an internet connection. These features include:
Add Location
3D Warehouse
Extension Warehouse
Trimble Connect
Take a look at the following troubleshooting articles if you are having trouble connecting to these services:
Troubleshooting Connectivity Issues in SketchUp – A few basic troubleshooting steps for when you are unable to connect to the internet when using online services in SketchUp.
Firewall and Proxy Issues – The information you need to configure your firewall and proxy settings, allowing SketchUp uninterrupted access when needed.
Classic License Connectivity Issues – Connectivity tips for Classic License users.